Optimizing Operations with AI
We partnered with Seattle's Sky View Observatory at the Columbia Tower and LFGI Research to explore how AI could optimize operations. Our comprehensive approach involved touring the facility, conducting detailed interviews with upper management, and analyzing operational documents.
Objective
Identify AI applications to streamline operations, enhance visitor experience, and improve overall efficiency.
Process
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Facility Tour
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Interviews with Upper Management
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Document Analysis
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UX Research
Identified Operational Inefficiencies
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Ineffective Team Communication & Scheduling
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Low Team Morale & High Turnover
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Limited Customer Experience Insights
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Missed Upsell Opportunities
Potential AI Applications Identified
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Data-Driven Scheduling
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Enhanced Communication with AI Assistants
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AI SOP & Documentation Organzer
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Intelligent Team Management
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Personalized Experiences with AI & NLP
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Predictive Maintenance
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Real-Time Safety Monitoring
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Visitor Behavior Analysis
Results
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Delivered a comprehensive report with strategic AI recommendations tailored to Sky View Observatory's specific needs.
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This report is under NDA, but our findings have the potential to significantly enhance operational efficiency and visitor satisfaction. After results are made public we will update this case study.
Future Work
We are currently in discussions with Skyview Observatory's parent company, Legends (https://www.legends.net/), to explore further research into implementing AI for operations at their other observatories across the nation.